Bridging the Working Adult Learner Persistence Gap:

Student Success Coaching

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Case Study

Holistic support and coaching can improve persistence and retention rates for working adult learners.

Guild is launching a series of three white papers focused on three independent yet interrelated factors —structure, motivation, and engagement— that strongly influence working adult learner persistence, called Bridging the Working Adult Learner Persistence Gap.

Student success coaching has the power to bolster persistence efforts across each of these factors. This case study leverages insights from Guild’s student success coaching service to explore the ways coaching can support persistence for working adult students.

Download this case study to explore how coaching can improve student outcomes and persistence:

  • How does holism contribute to a successful framework for supporting persistence?
  • How does process friction inhibit success for working adult learners, and how can coaches help students navigate structural barriers?
  • How do student success coaches support career thinking?

Download the Whitepaper

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Join Us Live on January 20, 2021 at 2PM ET

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About the Author
Mackenzie Jackson

Researcher and Content Developer, Guild Learning Marketplace

Mackenzie is a researcher and content developer at Guild’s Learning Marketplace. Her work focuses on understanding the whole-person experience of working adult learners and the role of higher education in shaping equitable pathways to the future of work. Mackenzie has a Master's degree in cultural anthropology and is pursuing her PhD in cultural anthropology at the University of Massachusetts Amherst, where her research has centered on mental health policy, chronic disease management, subjectivity and inequality.

Grace Gardner

Senior Engagement Manager, Guild Education

Grace Gardner is a Senior Engagement Manager on the Learning Marketplace Solutions team at Guild Education. She brings over 15 years of experience in the cross-section of higher education and workforce. Prior to joining Guild, Grace was an Engagement Manager at Entangled Solutions, where she led a multi-year consortia project for a global technology company co-designing solutions for the future of active learning with academic institutions across the United States, in addition to supporting a range of projects focused on building collaboration networks and collective action efforts in the pursuit of scaling innovation in education. Grace started her career in educational design and strategy, leading community outreach to inform long-term master planning work in Los Angeles Unified School District and K-12 districts throughout California and internationally. Since then, her experience has spanned design strategy, user experience design, organizational behavior and communication strategy for K-12, Higher Education and Workplace innovation.

Kara Foley

Engagement Manager, Guild Education

Kara Foley is an Engagement Manager on the Learning Marketplace Solutions team at Guild Education. She brings an expertise in higher education strategy and innovation. While at Guild and previously as a Case Team Leader at Entangled Solutions, Kara has worked alongside universities, philanthropies, nonprofits, and employers to develop transformative higher education learning models to unlock opportunities for individuals. Previously, Kara built the foundation of her career working in market and user research to inform new product development initiatives. She has gained expertise in methodologies such as Jobs to be Done (JTBD) and voice of the customer (VOC) research. Kara earned a dual M.B.A. & MA in Education from the University of Michigan Ross School of Business and School of Education, and a B.S. in Marketing from Northeastern University.

About the Authors
Alex Cannon

Manager, Content & Marketing

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Anna Jiang Edwards

Business Development Executive

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tencididunt ut labore et dolore magna aliqua.exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. [Short bio when featuring more than two speakers]

Lisa McIntyre-Hite, PhD

Business Development Executive

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"Traditional admissions requirements such as standardized admissions exams fail to capture the learning they have acquired while working and managing a family."

- Eloy Oakley, Chancellor of California Community Colleges

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